Shipping policy

Shipping Policy

Processing time

Orders are processed within 1-3 business days after your order confirmation email is received, excluding weekends and holidays. During high-volume periods, processing may take slightly longer.

Estimated delivery times

Estimated delivery begins after your order has shipped. Most U.S. orders arrive within 7-12 business days after dispatch. International delivery times vary by country and carrier, and may take longer because of customs processing.

Free shipping

We offer free standard shipping on qualifying orders over $99 when the promotion is shown at checkout. Any available shipping cost will be displayed before you place your order.

Tracking

When your order ships, you will receive a tracking email. Please allow 48-72 hours for tracking details to update in the carrier system.

Customs, duties, and taxes

For orders shipped outside the United States, import duties, taxes, VAT, or customs fees may apply. These charges are set by your local authorities and are the customer’s responsibility unless otherwise stated at checkout.

Lost, delayed, or damaged packages

If your package is delayed, damaged, or marked delivered but cannot be located, contact support@cartlygoods.com with your order number. We will help review the tracking information, work with the carrier when possible, and look for a fair resolution.

Incorrect shipping addresses

Please check your shipping address carefully before placing your order. If you notice an error, contact us within 12 hours. Once an order has shipped, we may not be able to change the destination.