Refund policy

30-Day Return Policy

We want you to feel good about your order. You may request a return within 30 days of receiving your item.

Return eligibility

To qualify for a return, the item must be unused, in the same condition you received it, and returned with its original packaging when possible. Please include your order number or proof of purchase.

How to start a return

Email support@cartlygoods.com with your order number and the item you would like to return. Once your request is approved, we will send return instructions and the correct return address. Items sent back without approval may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and help with a replacement, refund, or another fair solution.

Return shipping

If the return is due to our mistake, a defective item, or shipping damage, we will help cover the return or replacement process. For other returns, return shipping costs may be the customer’s responsibility unless our support team confirms otherwise.

Items that cannot be returned

Gift cards, personalized/custom items, and items marked final sale at the time of purchase cannot be returned. Regular sale-priced products are still covered by this policy unless they are clearly marked final sale.

Refunds

After we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact support@cartlygoods.com.

Exchanges

The fastest way to exchange an item is to return the original item after approval and place a new order for the item you want.